The health, security, and capacity of your organization’s infrastructure are essential to ensure optimal network productivity and performance. As network infrastructure problems occur within your business, it is vital that your team resolve the issues as soon as possible. Extended downtime can be costly, and with your business continuity in question, could result in lost profits and missed opportunities.
AVR Alliance’s Network Operations Center (NOC) provides the optimal amount of proactive network monitoring & management that you need to ensure these incidents are detected and resolved immediately, offering you the highest standard of uptime. Helping you reach your organizational goals faster.
Our centralized Network Operations Center is staffed by industry experts, providing 24/7/365 monitoring, management and support for your network. From troubleshooting to the configuration, the NOC assures the reliability and stability of your network, identifying and resolving issues before they interrupt business workflows.
It’s time to rest easy with improved response times and better system availability. Spend time nurturing customers and growing your business, not managing your network.
◉ Application software installations, troubleshooting and updating
◉ Backup and storage management
◉ Network discovery and assessments
◉ Policy enforcement
◉ Voice and video traffic management
◉ Performance reporting and improvement recommendations
◉ Antivirus scanning and remediation
◉ Patch management and whitelisting
◉ Shared threat analysis
◉ Firewall and intrusion prevention system (IPS) monitoring and management
AVR’s NOC offers Standard, Priority and Custom SLAs. SLAs define, for example, response times for monitoring alerts and emails, average and maximum hold times for calls, notification and escalation times, and Tier 1 troubleshooting windows. While our Standard SLAs typically exceed our clients’ own SLAs with their customers, we also offer Priority and Custom SLAs for extremely demanding client support environments.
AVR Alliance deeply integrates its NOC into its core platform, seamlessly delivering a combination of intelligent software and services to create a solution that is unparalleled in the industry. This deep integration allows MSPs to grow more profitably than their peers and keep infrastructure costs down by providing the full suite of technology, labor and skill needed to add new clients quickly while delivering exceptional service.
AVR projects in high-tech multi-vendor environments can be complex in nature. With our project management services, you can rest assured that your project is going to be delivered on time and within the projected scope. Our project management services rely on proven methods for this type of application and take care of acceptance test procedures, change procedure management, risk assessment, system and procedure documentation, logistical chain management and much more. All tasks are managed via an intuitive project management web portal dedicated to your project.
Our business intelligence platform provides customer-oriented enterprises aggregated, pure, multi-section data, facilitating faster decision making in managing loyalty programs and complex marketing campaigns.
According to market statistics, growing companies usually generate 30% to 50% more data each year. This of course requires necessary organization, people, IT infrastructure and software.
The AVR Alliance Business Intelligence platform converts this data into valuable information and knowledge which is crucial for data driven business. Our solution supports customer-oriented companies in building successful loyalty strategies by offering deep analysis of large volumes of collected data, as well as provides complete picture of customer buying patterns, their value, campaign effectiveness and overall program statistics.